Dear Funeral Professionals,

We at Express Funeral Funding want to assure you, we are doing everything to the best of our ability to help you and your families during this time of hardship for our nation and also those countries affected by COVID-19 around the world.

Express Funeral Funding will remain operating and will be working diligently with every open insurance company to ensure your families’ insurance assignments are funded as fast as possible.

Advancement Family Pay Option

Many of your families may be dealing with financial hardship, especially during this time. Express Funeral Funding offers the ability for your families to receive any amount of their insurance benefit, beyond funeral expenses, without having to wait weeks. Families can receive any remaining funds many times as soon as 24-48 hours of verification. This option is located on our Express Hub under “Advancement Advantage.” Please ask our expert team about this option when submitting your assignments to better serve your families or please feel free to contact us at contact@expff.com for more information on advancements to your families.

Express Hub Sign-Up 

In an effort to better our services to you, we ask if you would please utilize our Express Hub to submit claims, as this digital platform allows us to not only fund claims at a greater speed but also helps when collecting necessary documentation.

To better familiarize the Express Hub to you and your staff we have developed a team of customer relation specialists to provide support and train those that are new to the Express Hub. This team will be available to help you and your staff anytime, please feel free to contact the individuals below to schedule your Express Hub training.

Patrick Notaro
Customer Relations Manager
patrick@expff.com | 812.949.9011 Ext 123
Jack Willaert
Customer Relations Representative
jack@expff.com | 812.949.9011 Ext 100

Paul “PJ” Hentrup
Customer Relations Representative
paul@expff.com | 812.949.9011 Ext 150

Important Insurance Company Information

Though some insurance companies have closed their physical buildings, some of the employees we work with to fund your claims work remotely from their homes, giving us the ability to continue funding as normal. It is important to note with emergency planning measures being implemented across the country for coronavirus, some insurance companies may have a reduced number of staff members, which may delay processing times. As we gather more information regarding insurance company closings, we will keep you informed to the best of our ability.

Group Policies
While many insurance companies will remain operational, it is possible that employers for Group Insurance Policies may close. In order to better assist your families for these specific claims, we ask for your help in collecting as much information as possible in the event calls for verification are not a possibility.
Some important information to gather from your families to help us proceed in funding of Group Policies are: recent policy documents, employer email addresses, cell phones and direct lines to those they have been in contact with.

Our staff at Express Funeral Funding is dedicated to help you and your families in anyway during this time of need. Please feel free to contact us anytime through email at contact@expff.com or by phone at 812.949.9011.

 

Sincerely,

Your Express Funeral Funding Family